Service & Support
Agriculture is still a business about relationships. It’s hard to keep up with the changes that are taking place in this business every day. You rely on crop consultants, marketing experts and equipment dealers. All of them help you make decisions. Because our technology is so new, it’s important that you have people nearby to rely on to help you make the right technology decisions and also help if something doesn’t work right. Our growing network of dealers are the same people who are probably helping you make good decisions about your operation today.
Your local authorized dealer will provide assistance in the following ways.
- Obtain a username and password to access your account online.
- Subscription activations.
- Modem programming, connecting to hardware.
- Ongoing training, questions and support to use MyWay RTK as your RTK correction system.
- Click here to locate a dealer near you.
Service and Support Topics
MyWay RTK's new bluetooth adapter is ready to ship! Here are some brief details....$399.00, Bluetooth, iOS, Android, All RTK systems including John Deere!
Call MyWay RTK at 866-963-5785 for more information!
Demo Accounts
If you have a customer that is currently running off a demo account you will need to go to mywayrtk.com to set up a valid subscription. Any demo that has a Digi linked to it will need to be relinked by...More
MyWay Xchange Text Alert Messages
MyWay RTK is always looking for ways to better assist our customers. We know how important it is for the reseller and customer to be notified of any issues that occur which could interrupt the efficiency of precision farming with MyWay RTK. MyWay RTK has added a new tool,...More
MyWay RTK Renewal Process
MyWay RTK has noticed a few issues with resellers creating new subscriptions rather than renewing current subscriptions for their customers. Although it is an easy mistake to make, it is completely avoidable. Be sure to follow the directions provided on MyWayrtk.com in...More
Cell Modem for Base Stations Update
MyWay RTK has implemented a new service designed to make it easier for potential Partners to deploy new MyWay RTK base stations. We have encountered situations where Partners have had initial plans to deploy bases in specific locations, only to later determine that the...More
“SmartMount” Feature Added to MyWay XChange
The SmartMount feature can be found on the “Mountpoint Manager” tab on your reseller MyWay XChange page for each customer. SmartMount gives the ability to automatically failover from a MyWay RTK mountpoint (MYWAYRTK_GLONASS or MYWAYRTK_LEGACY) to your Custom...More
MyWay RTK Post-Spring Report: Most Common Issues Reported
As the spring planting season comes to a close, we’d like to share with our customers the most common issues and questions that came into the support desk.
Cell Issues— Cell issues continue to be the most called about issue from those experiencing...More
Changes to MyWay XChange
As you may have noticed, there have been a few changes made to the reseller portion of MyWay XChange. Below are a few of the changes we’d like to highlight:
1. Icon Changes (Found in the upper left hand corner by the “Search” bar) - We’ve removed...More
What Cellular Data Plan is Right for You?
When connecting to MyWay RTK, each user needs to have a data plan with their cellular provider. It’s important to know how much data you’ll need when you purchase a cellular plan. If you don’t know the amount of data you’re expecting to use, you could...More
Help! What does this MyWay Xchange Error Message Mean?
MyWay Xchange continues to be well received by resellers. The functionality and usefulness of the tool has proven to be invaluable to resellers as they are in the front line supporting their customers. Occasionally, a reseller will come across an error message with they are...More
Manage and Support Your Customers with MyWay Xchange
Spring will be here before you know it. For those who utilize MyWay, your customers will soon begin planting. How are you planning on managing and supporting those customers?
If you are a MyWay reseller you have FREE access to a very helpful tool that makes managing...More
How do I renew a customer's subscription?
When you need to renew a customer’s subscription to MyWay RTK simply log into MyWayRTK.com with your reseller credentials and complete the following steps:
1. Click Customer List.
2. Click the “Edit” button next to the customer whose subscription...More
Coverage Map Circles
We occasionally get calls from customers and resellers inquiring about the coverage map circles for specific areas that affect them or a potential customer. Most commonly, we hear, “My area is within the green circle on www.mywayrtk.com, does that mean I am...More
MyWay RTK with a Topcon System 150 or 350 using an External Modem:
In today’s world, the cellular networks are pretty good but not all networks work everywhere. The Topcon snap in RTK Cellular Module uses the GSM cellular technology. If you are using a Topcon system and GSM is not the telecommunication standard used by the provider...More
My planting is done…Can I use MyWay RTK with anything else?
July 7, 2011. MyWay RTK’s uses extend well beyond planting. MyWay RTK is also useful in fertilizer spreading, spraying, side dressing, setting field boundaries, mapping tile lines, tillage and much, much more. Any application that would benefit from guidance,...More
Interested in Trial Versions of MyWay RTK?
July7, 2011. Suppose you have a potential customer interested in MyWay RTK but they would like to try it first to see how it works. MyWay RTK does allow temporary trial credentials free of charge to allow the reseller to bring in-field MyWay RTK experience to the customer....More
Configuring An Intuicom RTK Bridge – A Step By Step Guide
May 6, 2011. We have received a number of calls regarding how to configure an Intuicom RTK Bridge, and thus we thought it would be helpful to develop an article that guides you through the process of properly configuring the bridges in order to connect to MyWay RTK....More
RTK Protocol Choices Give You More Options
April 7, 2011
You may hear the term “protocol” or “standard protocol” mentioned when talking about RTK corrections and receivers. It might be easy to think of protocol as a type of “data language” that is used to transfer...More
MyWay RTK Broadcasts Custom Mount Points
April 7, 2011
MyWay RTK offers subscribers many ways to obtain MyWay RTK correction. The Casting Server is responsible for providing the appropriate RTK corrections to individual users based on their location and their specific preferences. Those specific preferences...More
GLONASS: Will It Help Me?
April 7, 2011
Since the launch of MyWay RTK, we have fielded a number of questions regarding GLONASS and its importance to the user’s experience with MyWay RTK. To understand the benefits of GLONASS, you need first to understand what GLONASS is,...More
